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Returns and Exchanges

Returns Exchanges
  • The satisfaction of our customers is of the utmost importance to us. Therefore, if you are not satisfied with your purchase, we will gladly offer you a store credit for the value of your purchase. NO REFUNDS!
  • You may apply for store credit within 7 days of your item’s delivery. After 7 days no store credits will be issued
  • If you wish to return your shoes feel free to email us at rinashoes@rogers.com with your name, tracking number and the reason. We will review your request within 24 hours (excluding weekends), and email you all the instructions necessary to ship the item back to us.
  • Goods must return in our warehouse in “perfect conditions and without any sign of wear”
  • All products must return in their original packaging
  • Upon the approval of the return, you have to contact our Customer Support for further instructions. Failure to do so will result in customer getting billed for any charges that may occur for improper shipping.
  • The shipping cost will be paid by Rina’s Boutique Network only and exclusively when the return is a result of our error. If you received a damaged or wrong merchandise, we advise you to immediately contact our Customer Service within and no later than 5 business days. Will cover the shipping charges up to a maximum of $25
  • We can accept returns only if the goods reach our warehouse with their original packaging.
  • Upon receipt of goods and after checking that all rules have been satisfied, you will receive an e-mail confirming that the return has been accepted.

All terms and conditions can be changed without notice. Upon purchase, please read all terms and conditions.

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